Refund policy

1. Return Policy

• Returns are accepted within 2 days of receiving the product.

• Items must be unused, unworn, and in their original packaging with tags, bills, and certificates (if any).

• Customized, engraved, or made-to-order jewellery cannot be returned or exchanged.

• For hygiene reasons, nose pins and earrings cannot be returned.

2. Refund Policy

• Once the returned item is received and inspected, we will notify you of the status of your refund.

• Approved refunds will be processed within 7–10 working days to your original payment method.

• Shipping and handling charges are non-refundable.

3. Exchange Policy

• Exchanges are accepted for size or design changes within 7 days, subject to stock availability.

• Any difference in price must be settled at the time of exchange.

4. Damaged or Wrong Product

• If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with photos and order details.

• We will arrange for a replacement  after verification.

5. Contact Us

If you have any questions or wish to initiate a return, please contact our support team:
📞 (6363165774]
📧 [shreejaajewelers@gmail.com]